Effective Date: 28 May 2026
This Shipping Policy applies to all purchases made through Thought Digest Media Group (“TDMG”, “we”, “our”, or “us”).
Please read this policy carefully before placing an order.
1. Order Processing
All standard orders are processed within 2–5 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotional campaigns, product launches, or public holidays, processing times may be slightly delayed.
For Preorders, an additional 10-20 business days are added to account for design fixes, product demos and print time.
If there is a significant delay with your order, we will contact you via email.
2. Shipping Locations
We currently ship to:
- Australia-wide
- Selected international destinations (Canada, US, UK).
If your country is unavailable at checkout, please contact us before placing your order.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Selected shipping method
- Handling Fee (if applicable)
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
4. Estimated Delivery Times
Australia
- Standard Shipping: 3–10 business days
International
- Estimated delivery: 7–21 business days
Preorder Products
- [Your Prior Shipping Rate] + 10-15 business days
Delivery times are estimates only and may vary depending on courier services, customs processing, weather events, or regional delays.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 24 hours for tracking updates to appear.
6. Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are accurate at checkout.
TDMG is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping information, contact us immediately. We cannot guarantee changes can be made once an order has been processed or dispatched.
7. Lost, Delayed, or Damaged Shipments
While we work with reputable shipping providers, TDMG is not liable for delays caused by third-party couriers, customs processing, or events outside our control.
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date) with:
- Your order number
- Photos of any damage (if applicable)
- A description of the issue
We will work with the shipping carrier to investigate the matter.
8. International Customs & Duties
International customers may be required to pay customs duties, import taxes, or related fees imposed by their local government.
These charges are not included in the purchase price or shipping fees and are the responsibility of the customer.
TDMG is not responsible for delays caused by customs clearance procedures.
9. Digital Products & Memberships
Digital products, subscriptions, memberships, downloadable content, and online services are delivered electronically and are not subject to physical shipping.
Access instructions will typically be provided via email or automated message after purchase confirmation.
10. Returns & Refunds
For information regarding returns, exchanges, and refunds, please refer to our Returns Policy or contact us directly.
11. Contact Us
If you have questions regarding shipping, delivery, or your order, please contact:
Thought Digest Media Group
Email: contact@thoughtdigestmediagroup.com.au
Website: www.thoughtdigestmediagroup.com.au