Privacy Policy

Privacy Policy

Effective Date: 28 May 2026

This Privacy Policy explains how Thought Digest Media Group (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from Thought Digest Media Group.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Order details and purchase history
  • Customer support messages or enquiries

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Cookies and tracking data

2. How We Collect Information

We collect information when you:

  • Place an order
  • Subscribe to updates or marketing emails
  • Contact customer support
  • Browse our website (via cookies and analytics tools)
  • Interact with ads or marketing campaigns

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and provide tracking updates
  • Communicate with you about your order
  • Respond to customer support requests
  • Improve our website and customer experience
  • Send marketing emails (if you opt in)
  • Prevent fraud and ensure website security

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary to operate our business, including:

  • Payment processors (e.g. Stripe, PayPal, Shopify Payments)
  • Shipping and logistics providers
  • Email marketing platforms
  • Website hosting and analytics services

These providers are only given the information required to perform their services.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality
  • Understand user behaviour and traffic
  • Remember preferences and cart contents
  • Run advertising and marketing campaigns

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Marketing Communications

If you opt in, we may send you marketing emails about new products, drops, or promotions.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you are located outside Australia, your information may be processed or stored in other countries where our service providers operate.

By using our website, you consent to this transfer.

9. Access & Correction

You may request access to or correction of your personal information at any time by contacting us.

We will take reasonable steps to update or correct your information where required.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of these third parties.

12. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us on our website.